Mike Stenberg
Information Technology Leader | Professional Services | Customer Support | Process Improvement | Healthcare IT
- Role
- Senior Manager of Managed Services at Imprivata
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mike Stenberg
I am an experienced and dedicated IT leader with a passion for improving the customer experience at every opportunity. With over 10 years of experience leading customer facing implementation and support teams, I have expertise in every facet of the customer lifecycle including: • Creating new service offerings • Developing statements of work and associated pricing • Answering RFPs & negotiating contract terms • Ensuring a smooth transfer of knowledge between departments • Exceeding customer expectations during implementations • Upgrading mission critical systems • Managing escalations • Creating processes that ensure exceptional ongoing support experiences after go-live During my career, I have had the opportunity to build new teams and scale for exponential growth, as well as navigate businesses in decline. I bring a level-headed, analytical approach to my work and gain trust, respect and loyalty from those that I lead.
Experience
Senior Manager of Managed Services
Dec 2021 — Present
Education
Grinnell College
Bachelor of Arts - BA
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