Mikesh Trivedi
Head of Customer Management - Strategy and Transformation @Ericsson
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WORK HISTORY
Head of Customer Management - Strategy and Transformation @Ericsson
CA
Drive strategy, enhancement, and transformation of customer journey management to deliver best-in-class customer experience for the 5G NR portfolio.Oversee, mentor, and support leaders across two core functions: Customer Engagement Management and Network Delivery Management.
EDUCATION
Southern Methodist University
Master's Of Science, Telecommunications
University of Mumbai
BE, Electronics & Telecommunications
SKILLS
ABOUT MIKESH TRIVEDI
With over 15 years of experience in program management and product ownership, I bring a wealth of expertise to the table. My track record demonstrates excellent leadership, organizational acumen, and effective communication skills. I am a firm believer in cultivating a customer-centric mindset, understanding the importance of placing the customer at the forefront of all initiatives. Additionally, my strong stakeholder management expertise has allowed me to navigate complex relationships with finesse and deliver successful outcomes.
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