Mike Sassman
Senior Team Leader | Cloud Support & IT Solutions | Driving Technical Excellence & Team Success at Veeam Software
- Role
- Senior Team Lead, Veeam Cloud Technical Support at Veeam Software
- Location
- Sunbury, OH, US
- LinkedIn followers
- 500 followers
About Mike Sassman
Dynamic technology leader with over 15 years of experience delivering innovative IT solutions and leading high-performing teams across cloud support, managed services, and data center operations. Known for driving operational excellence, mentoring talent, and implementing efficient processes that enhance service delivery and client satisfaction.Expertise spans enterprise backup solutions, virtualization, network infrastructure, and system administration across Windows, macOS, and Linux environments. Recognized as a Veeam All-Star (2022) for exceptional leadership in supporting global Cloud Connect providers. Passionate about leveraging technical skills and strategic insight to solve complex challenges and foster collaborative, high-impact teams.
Experience
Senior Team Lead, Veeam Cloud Technical Support
Apr 2024 — Present · Columbus, OH, US
Lead a team of up to 24 Tier 2 engineers supporting Veeam’s largest Cloud Connect providers, ensuring high service levels and client satisfaction.Recognized as a Veeam All-Star (2022) and consistently rated as a top leader in Americas VCSP Support.Implemented case assignment protocols to optimize workflows and maintain consistent service across shifts.Mentored 3 new team leaders and conducted final interviews for 30+ engineers during team expansion.Audited casework for compliance with Knowledge-Centered Service best practices, enhancing support quality.Fostered a positive remote work culture through regular 1-on-1s and team meetings.
Education
Indiana University Bloomington
Bachelors, Informatics
2001 — 2005
Skills
- Networking
- Os X
- Mac Os X
- Microsoft Office
- Active Directory
- Xp
- Windows Server
- Hardware
- Microsoft Exchange
- Backup Solutions
- Troubleshooting
- Citrix
- Mac
- Apple
- Servers
- Sharepoint
- Programming
- Visio
- Linux
- Databases
- Operating Systems
- Network Security
- Mac Os
- Vmware
- Windows 7
- Technical Support
- Web Design
- Software Documentation
- Social Media
- Ios
- Dns
- Integration
- Windows
- Project Management
- Network Administration
- Iphone
- Software Installation
- Iwork
- Computer Hardware
- System Administration
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