Mike M.
Training Manager / Loan Officer/ Customer Experience / Research & Analysis / Process Improvement / Relationship Building / Stakeholder Engagement / Leadership / Mentoring / Project Manager/Mortgage Advisor NMLS1646925
- Role
- Training Manager at West Capital Lending
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Mike M.
I’m a dedicated professional with 25+ years of driving superior customer service for high-profile companies like Zillow,Verizon (Fortune 500), Comerica Bank, Rate.• I am known as a creative problem solver with a passion for continuous improvement, conducting in-depth research and analysis to understand trends and enhance processes. I also provide trusted team guidance and mentoring while leveraging excellent time management, organization, and follow-up skills. Using out-of-the-box thinking, I provide engaging presentations and maintain a superb customer experience, ensuring that results exceed all expectations.• Supporting these achievements are my exemplary educational qualifications. These include Analysis / Research / Reporting / Customer Service / Problem-Solving / Voice of the Customer / Communication / Process Improvement / Leadership & Collaboration / Training & Mentoring / Performance Development / Relationship Building / KPIs / Attention to Detail / Creative Problem-Solving / Project Management• Attained placement as one of the top 5 Production and Development Leads at Guaranteed Rate, using practices that became a company gold standard.• Cited for essential contributions to developing new systems and procedures to eliminate redundant work. Increased production efficiency, lowered processing costs, and ultimately improved the profit margin per loan within a short timeframe.• Outpaced sales goals by referring nearly 25% of branch deposit growth in a competitive market, increasing total sales by 150%+ in the accessories category.• Earned promotions up to a Store Manager at Verizon due to top-tier performance.• Guided the location to place in the top 5 grossing stores in the SoCal region, integrating in-depth market research and analysis to inform service standards.In my free time, I Enjoy fishing, traveling and gastronomy.I look forward to meeting you!NMLS-CA DBO16•••25Equal Housing
Experience
Training Manager
Dec 2025 — Present
Education
Brandman University
Bachelor of Business Administration (BBA), Organizational Leadership
2012 — 2014
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