Mike Ziegler
Customer Experience Executive
- Role
- Director of Customer Success at Uniphore
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Mike Ziegler
Recognized for accelerating strategic business outcomes for Fortune 100 global…
Experience
Director of Customer Success
Dec 2021 — Present · Los Angeles, CA, US
Developing and maintaining trusted executive relationships with key client business and technical stakeholders. Aligning AI product solutions to client requirements, ensuring sustained, measurable business results. Distilling operational analytics into executive decision support dashboards showing quantifiable business performance over time. Identifying and leading conversations to facilitate the achievement of client business objectives by leveraging their investment in Uniphore AI solutions.Partnering with Account Teams to create a customer success plan and contributing to customer business transformation programs that produce tangible, profitable business outcomes.Leverage understanding of client’s infrastructure to optimize interfaces to AI solutions. Demonstrate a credible understanding of industry best practices to offer clients the best guidance on their path to success.
Education
California State Polytechnic University-Pomona
Bachelor of Science - BS
Skills
- Software Development
- Solution Selling
- Voice Over Ip (Voip)
- Cisco Technologies
- Operational Excellence
- Mobile Devices
- Program Management
- Wireless Technologies
- Wireless
- Storage
- Consulting
- Unified Communications
- Tcp/Ip
- Strategy
- Strategic Partnerships
- Voip
- Data Center
- Managed Services
- Integration
- Mpls
- Networking
- Telecommunications
- Security
- Enterprise Software
- Management
- Network Design
- Pre-Sales
- Cloud Computing
- Disaster Recovery
- Go-to-Market Strategy
- Professional Services
- Network Infrastructure
- Service Delivery
- Ip
- Business Development
- Software as a Service (Saas)
- Business Analysis
- Cisco Systems Products
- Multiprotocol Label Switching (Mpls)
- Vendor Management
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