Mike Routh
Group Operational Resilience Manager @Hiscox
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WORK HISTORY
Group Operational Resilience Manager @Hiscox
London, GB
EDUCATION
Nottingham Trent University
BSc (Hons) Biochemistry & Microbiology
SKILLS
ABOUT MIKE ROUTH
Dynamic and results-driven professional with a proven record of strengthening operational resilience, optimising customer journeys, and driving digital transformation. Expert in leveraging data-driven strategies to safeguard critical services, elevate customer experiences, and deliver measurable business impact.Significant expertise in financial services operational resilience, process redesign, integration, customer identification, authentication, and verification.Key skills:• Strategic Leadership: Successfully leads complex programmes from inception to delivery, achieving transformative outcomes through Agile initiatives.• Stakeholder Engagement: Cultivates strong relationships that drive engagement and facilitate effective stakeholder management.• Persuasive Communication: Articulates complex concepts with clarity and precision, bridging the gap between technical and non-technical stakeholders.• Data-Driven Decision Making: Strong analytical skills to capture and interpret data, driving product and journey improvement decisions.
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