Mike Reynolds
Senior Manager, Customer Success @Salesforce
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WORK HISTORY
Senior Manager, Customer Success @Salesforce
London, GB
I lead a high-performing team dedicated to delivering exceptional value for Salesforce\'s most important strategic customers. We ensure our customers achieve their business goals while maximizing their return on investment in Salesforce solutions.I specialize in driving customer satisfaction and success metrics, proactively addressing risks, and facilitating C-level engagements that enhance customer experience. I have a passion for talent development and a commitment to innovation in line with Salesforce’s core values and transformative impact.
EDUCATION
Cambridge Judge Business School
Digital Innovation & Transformation
MIT Sloan School of Management
Organizational Design for Digital Transformation
Bayes Business School
Strategic Decision Making for Leaders
APM
APMP, Project Management Practitioner
Trailhead by Salesforce
SuperBadges
MIT Sloan Executive Education
Artificial Intelligence: Implications for Business Strategy
Certified SAFe® 5 Agilist
Scaled Agile Inc
PRINCE2
APM Group
Prosci Certified Change Practitioner
CMC Partnership Global
Association of Bid and Proposal Management Practitioners
APMP Foundation
University of Leeds
2:1 BA, Philosophy
HubSpot Academy
Revenue Operations Certification
SKILLS
ABOUT MIKE REYNOLDS
I lead a high-performing team dedicated to delivering exceptional value for Salesforce\'s most important strategic customers. We ensure our customers achieve their business goals while maximizing their return on investment in Salesforce solutions.I specialize in driving customer success metrics, proactively addressing risks, and facilitating C-level engagements that enhance customer experience. I have a passion for talent development and a commitment to innovation in line with Salesforce’s core values and transformative impact.Views expressed are my own.Check-out my CRM Success YouTube Channel:
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