Mike Raynor

Head of Product Management, Servicenow @Computacenter

Leicester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Head of Product Management, Servicenow @Computacenter

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Leicester, GB

As Head of ServiceNow Product Management, I lead the strategic roadmap delivery, and operational management of the platform to ensure it meets business objectives and delivers measurable value. My role encompasses overseeing the entire product lifecycle, from roadmap development to launch, continuous improvement, and the operational run and maintenance of the platform. By collaborating with cross-functional teams, I ensure that ServiceNow solutions are seamlessly delivered, effectively adopted, and consistently aligned with stakeholder needs. Additionally, I lead and mentor a high-performing team, fostering a culture of innovation and excellence to drive transformative outcomes for Computacenter.

EDUCATION

2003 — 2005

Nottingham Bluecoat Technology College

Information Technology

2005 — 2009

University of Derby

2:1 BSc (Hons), Computer Networks

SKILLS

NetworkingManagementBusiness Process ImprovementTelecommunicationsService DeliveryInformation TechnologyTestingIpProgram ManagementTeam ManagementTeam LeadershipChange ManagementWirelessProject ManagementCall CentersBroadbandProduct ManagementCustomer ExperienceBusiness AnalysisStakeholder ManagementProject DeliveryLeadershipManaged ServicesBusiness TransformationPeople Management

ABOUT MIKE RAYNOR

I am an experienced transformation leader with a proven track record of delivering complex programmes for IT managed service providers. Specialising in ServiceNow and enterprise platforms, I have successfully managed end-to-end change initiatives that streamline operations, improve user experiences, and align technology with business objectives.With expertise in leading cross-functional teams and managing stakeholder relationships, I ensure the delivery of impactful solutions that drive measurable results. I am passionate about building high-performing teams and fostering a culture of collaboration, innovation, and continuous improvement.Outside of work, I dedicate my time to my family and whenever possible, taking the opportunity to travel.

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Mike Raynor — Head of Product Management, Servicenow at Computacenter in Leicester, GB | Unifers