Mike Ramirez

About Mike Ramirez

I am a positive-minded management professional with a tremendous amount of experience and success. I excel in a work environment that is fun and creative and my main goal is to deliver a customer experience that is second to none. I firmly believe that you have more fun and more success when you help others get what they want.

Experience

1. Director of Operations Business Consultant

   HR Butler LLC

   Jan 2016 — Present · Dublin, OH, US

   Meet with C-Level Executives and other business management to better understand their current processes and provide consultative selling with an emphasis on how their organization can be made more efficient through advanced technology solutions-Introduce and demonstrate State-of-the-Art software solutions through custom presentations with an emphasis on how the solutions can streamline their operations while making them more efficient and cost-effective-Researched, Negotiated and Implemented a new Human Capital Management (HCM) software (isolved) resulting in better client retention and a 25% increase in average client spend-Researced, created and developed best-of-class Sales Quoting and Implementation Process automation resulting in a much more efficient and professional process than any known similar organization-Implemented new Customer Relationship Management (CRM) software (Hubspot) which resulted in better customer service, better sales processes, automated workflows and categorized tickets-Researched, Implemented and Migrated company communication and working technology solutions which reduced costs and increased efficiency-Converted internal technology infrastructure from Hardware Based to Cloud Based SaaS-Researched, developed and programmed a Bot solution which significantly reduced customer phone inquiries-Centralized Social Media communications through cloud-based software solution-Manage & train all internal staff which required an advanced understanding of all facets of the business including Marketing, Sales, HR, Accounting, Payroll, Tax, & Employee Benefits-Develop, Review, and Negotiate all contracts-Promoted to Director of Operations after one year at the company after proactively learning all products & voluntarily redeveloping the sales process and collateral -Market by utilizing sphere of influence, referral sources, cold calling, door-to-door sales, online & email marketing resulting in an average of 5 appointments per week.