Michael Ward
Senior Cloud Engineer @ANS Group
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WORK HISTORY
Senior Cloud Engineer @ANS Group
Manchester, GB
Supporting, managing and configuring customer Azure Cloud environments.• Conducting Cloud health reviews over Teams with customers face to face.• Onboarding new Cloud customers.• Patch management implementation.• Working to SLA\'s and delivering quick resolutions with a high level of customer service.• Ticket management.• Problem management.• Change management, writing, performing and peer reviewing.• Acting as a point of escalation for junior team members.• Mentoring junior engineers.• Cross training and upskilling of junior team members.• Escalation point for severity incidents.• Documenting new or existing processes.• Providing OOH support.• Performing team leader duties during periods of absence.• Peoples Champion 2025 for Managed Services division.• Knowledge Champion team member 2026 for Managed Services division.
EDUCATION
Kingsway High School, Chester, Cheshire
High School, GCSE's
Leeds Beckett University
HND, Business Computing
Kingsway 6th Form, Chester, Cheshire
High School, A-Levels and AS Levels
SKILLS
ABOUT MICHAEL WARD
Experienced, enthusiastic and highly motivated IT Professional responsible for managing core areas of corporate IT including cloud, monitoring, security, resilience and infrastructure. The identification of creative, reliable and efficient solutions to problems found in everyday corporate IT scenarios, coupled with a \'can do\' attitude form the basis of my approach.
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