Mike Jackson

Commercial Growth Manager @Utility Warehouse

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2021 — Present

Commercial Growth Manager @Utility Warehouse

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London, GB

This is a highly cross-functional role, combining commercial strategy, deep performance analysis, sales enablement, and critical retention initiatives to drive in-quarter trading performance and sustained business growth. I am am responsible for the brilliant execution of trading plans across multiple services and channels. This position is commercially focused, with customers and colleagues at the heart of every decision, driving robust growth strategies through detailed, data-led analysis. The core function involves managing and delivering complex commercial messaging and strategic change to maximise positive impact on both customers and colleagues.

EDUCATION

N/A

Cambridge Spark

L4 Data Analyst Apprenticeship, Data Modeling/Warehousing and Database Administration

2001 — 2005

University of the West of England

BA Honours, Business Studies

SKILLS

Customer ServiceCustomer RetentionSales OperationsTraining & DevelopmentStaff ManagementStaff TrainingLoan ServicingPersonal LoansCredit CardsSavingsMortgage ServicingProject ImplementationWebsite BuildingDiscretionTime ManagementMeeting DeadlinesProcess MappingPerformance ManagementProject CoordinationProject ManagementProject DeliveryChange ManagementFinancial ServicesCustomer ExperienceCall Centers

ABOUT MIKE JACKSON

I am a strategic Commercial Growth Leader who consistently delivers multi million-pound commercial results by merging deep performance analysis with high-impact sales enablement and retention strategies. My track record is defined by quantifiable financial impact: Generated over £30 million in net present value (NPV) by leading major transformational projects and optimising digital calls to action across high-volume sales channels. Built and scaled a Sales-Through-Service operation to be the highest performing out of 8 UK sites (Sky), increasing conversion by 365% and delivering an incremental £0.9 million in 12 month gross revenue (ARPU). Optimised complex commercial messaging and strategic change initiatives, consistently driving in-quarter trading performance and sustained business growth across multiple services and channels. I excel at driving robust, data-led growth strategies, managing complex stakeholder relationships across Sales & Marketing and Customer Service, and coaching talent at all operational levels. I am a specialist in digital and contact centre sales optimisation, committed to executing brilliant trading plans with customers and colleagues at the core.

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