Mike Pearson
Knowledge Systems Analyst at General Motors
- Role
- Knowledge Systems Analyst at General Motors
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
Experience
Knowledge Systems Analyst
Aug 2013 — Present
I\'m a Knowledge Management Systems Analyst directly responsible for the support and maintenance of the General Motors Information and Knowledge Management Oracle based application supporting all General Motors and Onstar Customer and Dealer facing business units. Working in a cross-functional environment to coordinate and execute on Knowledge Management business processes, design and provide technical support and direction.
Education
Central Michigan University - Mt. Pleasant, Michigan
Bachelors
Skills
- Troubleshooting
- IT Service Management
- Call Center
- Pmp
- Business Process Improvement
- Computer Hardware
- Service Desk
- Leadership
- Customer Relations
- Printers
- Help Desk Support
- Business Process
- System Administration
- Customer Service
- Sla
- Training
- Customer Satisfaction
- Incident Management
- Integration
- Call Centers
- Analysis
- Information Technology
- Process Improvement
- Active Directory
- Hardware
- Service Delivery
- Technical Support
- Business Analysis
- Software Documentation
- People Management
- Team Building
- Management
- Program Management
- Networking
- Team Leadership
- Vendor Management
- Project Management
- Coaching
- IT Management
- Servers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.