Mike Omalley

About Mike Omalley

Regional Field Operations Leader with nearly 40 years of experience improving performance across multi-location operations through strong leadership, disciplined execution, and practical systems improvement.I have built my career developing managers, strengthening operational consistency, and helping teams reach higher levels of performance. My leadership style focuses on accountability, coaching, and creating environments where people and operations succeed together.Throughout my career, I have:• Led multi-location operations and large teams• Improved operational performance and customer experience• Developed strong managers and future leaders• Implemented systems that improve consistency and efficiency• Stabilized and improved underperforming locationsI am at my best working in the field — visiting locations, coaching leaders, and helping teams solve real operational challenges.I am currently interested in opportunities where I can apply my experience while continuing to learn and grow, particularly in:• Regional or Field Operations Leadership• Multi-Site Operations• Healthcare or Facilities Operations• Performance Improvement RolesI am open to opportunities in the Dallas–Fort Worth area with light regional travel.

Experience

1. Restaurant Leader

   Raising Cane's Chicken Fingers

   Nov 2016 — Present · Waco, TX, US

   Driving Customer traffic by coaching and teaching world class Customer Service skills. Being all about the people, whether Crew or Customers, is smart business and very rewarding personally.

Education

• Cleveland State University

  General

Skills

• Sales Operations
• Customer Service
• Training
• Customer Satisfaction
• New Business Development
• Food
• Microsoft Office
• Sales
• Marketing
• Marketing Strategy
• Event Planning
• Account Management
• Hiring
• Retail
• Conflict Resolution
• Project Management
• Inventory Management
• Coaching
• Employee Relations
• Strategic Planning
• Sales Management
• Negotiation
• Hospitality
• Restaurant Management
• Microsoft Excel
• Powerpoint
• Catering
• Contract Negotiation
• Management
• Team Building
• Personnel Management
• Profit
• Hiring Employees
• Microsoft Word
• P
• Blogging
• Restaurants
• Employee Training
• Leadership
• Budgets