Mike Olson

About Mike Olson

As a dedicated sales and customer service professional with a strong foundation in relationship management, real estate, and project coordination, I bring a consultative approach to my current role as Assistant Sales Manager at LegalZoom. My focus is on helping mentor the sales reps on my team while providing them with the tools and support they need to excel. My career began in the U.S. Army, where I served as a Cryptologic Linguist. This experience not only instilled a strong work ethic and attention to detail but also developed my ability to operate effectively in high-stakes environments. These skills have carried through to my civilian career, enhancing my approach to client relations and complex project management.With a background that spans military service, real estate sales, field service, and project management, I’ve developed the ability to connect with clients, assess their needs, and deliver customized solutions that provide lasting value. In my current role, I guide clients through the benefits of vacation ownership, emphasizing transparency and long-term satisfaction over high-pressure sales. This approach builds trust and fosters lasting relationships that enhance client experiences year after year.Key strengths include- A client-centered approach that prioritizes trust, transparency, and satisfaction- Strong communication and active listening skills developed through years of customer-facing roles- A strategic approach to sales that aligns with both customer needs and business goalsThroughout my career, I have remained committed to personal integrity, exceptional service, and a mission-driven mindset. Whether working independently or in collaboration with a team, I’m dedicated to helping clients achieve their goals through attentive, professional guidance.

Experience

1. Sales Manager

   LegalZoom

   Aug 2025 — Present · Las Vegas, NV, US

   As a Sales Manager at Inc Authority, I lead a team of sales representatives to provide a world-class experience for our customers. My role is to foster a high-performing and inclusive team culture, where individuals are empowered to exceed their quotas and grow their careers.Key responsibilities include:• Coaching and mentoring a sales team, providing consistent recognition and performance management to drive exceptional results.• Conducting weekly one-on-ones to help direct reports overcome roadblocks and achieve their long-term professional goals.• Analyzing team KPIs and performance data to proactively identify areas for improvement and implement scalable solutions.• Developing and refining sales processes and training materials to enhance team effectiveness and drive strong business outcomes.• Driving an amazing customer experience by ensuring the team has the skills and empathy to build lasting relationships.• Motivating and educating the team on product knowledge and sales skills to improve \"closing the sell.\"

Education

• Defense Language Institute Foreign Language Center

  AA, Spanish

  2008 — 2009

• Defense Language Institute Foreign Language Center

  AA, Chinese Language and Literature

  2001 — 2002