Michael Ober
Builder and Revenue Focused Leader of Customer Success, Renewals, Operations | Executive Leader | SaaS | ex Salesforce (via Demandware), ex Yahoo! Ecommerce
- Role
- Ice Hockey Official at NCAA
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Michael Ober
CUSTOMER SUCCESS & RENEWALS LEADER WITH GLOBAL OPERATIONS EXPERIENCE AND UNIQUE BLEND OF TECHNICAL AND BUSINESS ACUMEN.Customer Success & Renewals Leader with proven revenue and CSAT results over 100% of target. Broad understanding of the SaaS industry and e-commerce merchant experience, including multi-million dollar contract negotiations at the C-level. History of building and transforming Customer Success and Voice of Customer programs while operating across business functions including account management/customer success, sales, marketing, support, product management, engineering, operations, business development and strategy.Areas of Expertise:Strategic Planning & Execution, Account Management/ Customer Success, Public Speaking & Presentations, Revenue Growth, Business & Sales Operations, Strategic Partnerships, Commercial Contract Negotiation, Mentoring & Hiring, Customer Satisfaction, Business Development, SaaS Business Models, Conversion Rate Optimization, E-Commerce Consulting, Chief Customer Officer, Customer Success Executive, Renewals Executive.
Experience
Ice Hockey Official
Oct 2023 — Present · US
On Ice Official for NCAA Men\'s Division 2 and Division 3 Ice Hockey throughout New England.
Education
Connecticut College
BA, Sociology
Skills
- Sales Operations
- Strategic Leadership
- Account Management
- Ppc
- Marketing
- Coaching & Mentoring
- Customer Relationship Management (Crm)
- Social Media
- Management
- Business Process Improvement
- Analytics
- Competitive Analysis
- Crm
- Saas
- Sem
- Google Adwords
- Conversion Optimization
- Cross-Functional Team Leadership
- Marketing Strategy
- Leadership
- Product Management
- Mobile Marketing
- Strategic Partnerships
- Sales
- Online Advertising
- Strategic Planning
- Web Analytics
- Salesforce.com
- Online Marketing
- E-Commerce Consulting
- SEO
- Partner Management
- Dynamic Speaker
- Customer Acquisition
- Behavioral Targeting
- Strategy
- E-Commerce
- Negotiation
- Email Marketing
- Software as a Service (Saas)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.