Mike Mondell

Management Consultant in Automotive Fixed Operations @Madison And Associates Consulting Llc

Atlanta, GA, US

Fixed Operations Training & ConsultingI work directly with service department leadership to improve productivity, profitability, and operational efficiency. Through targeted training and consulting, I equip managers and advisors with the tools and processes they need to perform at a higher level.Customer Experience & Change ManagementUsing a combination of Voice of Customer insights, on-site assessments, and stakeholder interviews, I lead change initiatives that enhance customer satisfaction and loyalty. I ensure that process improvements are clearly defined, effectively implemented, and fully supported across the organization.Operational Redesign & Growth StrategyI design and execute fixed operations strategies that increase profitability, improve retention, and support long-term business growth. From workflow optimization to staff training, I align dealership operations with best practices and performance goals.Hands-On, On-Site PartnershipI don’t just consult from a distance—I work side-by-side with fixed ops teams in dealerships across the country. By actively engaging with frontline staff and leadership, I help reduce labor costs, increase parts and labor sales, improve shop capacity and throughput, and ensure facility resources are fully optimized.In every engagement, my goal is to drive sustainable performance improvements while building capability within the organization. I take pride in delivering real-world results that dealerships can measure and build upon.

Dale Carnegie Training

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Oregon State University

Bachelor of Science - BS

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