Mike Miller

About Mike Miller

Dynamic, action-oriented sales and marketing professional with a proven ability to build strong customer relationships, drive business growth, and deliver innovative solutions across multiple industries, including wellness, telecommunications, information technology, and point-of-purchase systems. I excel at developing creative strategies that enhance customer engagement, elevate brand presence, and improve competitive positioning. Skilled in both strategic planning and hands-on execution, I bring a collaborative mindset and a track record of improving operational performance, launching new initiatives, and supporting business transformation efforts. I am passionate about applying my experience in business development, marketing, and team leadership to help organizations achieve measurable, sustainable results.Core Skills & ExpertiseBusiness Development • Sales Strategy & Management • Marketing & Brand Development • Product Innovation • Competitive Analysis • Strategic Planning • Operations Management • Social Media Strategy • Staff Training & Development • Cross-Functional Leadership • Project ManagementFunctional FocusMarketing: Product management, market research, social media strategy, brand positioningSales: Inside and field sales leadership, consultative product expertise, revenue generationCustomer Service: Client development, retention strategies, issue resolution, process improvement

Experience

1. Member Advisor

   Allegacy Financial

   Aug 2023 — Present · Greensboro, NC, US

   Professional SummaryTrusted financial advisor with extensive knowledge of consumer banking products, services, and lending practices. Skilled in building relationships through active listening, insightful questioning, and a deep understanding of member needs. Known for delivering exceptional member service, fostering trust, and serving as a reliable resource for both clients and colleagues.Key Responsibilities & AchievementsServe as a Trusted Advisor, providing expert guidance across a broad range of financial products and services.Conduct comprehensive needs assessments by listening carefully, asking targeted questions, and analyzing member goals to offer appropriate financial solutions.Build strong, long-term relationships through empathy, integrity, professionalism, and consistent follow-through.Maintain a collaborative approach, working effectively with cross-functional teams and supporting all AFCU financial centers, Call Center, Visa, Accounting, Mortgage, and Digital/Anytime Access departments.Engage members and prospects through face-to-face consultations, delivering high-quality service and tailored product recommendations in a sales-oriented environment.Utilize CRM systems to profile members, document financial needs, input referrals and prospects, and schedule follow-up appointments.Demonstrate strong knowledge of consumer lending, risk-based lending, credit scoring, and credit bureau interfaces within Miser and Velocity platforms.Resolve member concerns with professionalism, patience, and the ability to defuse heightened emotions while protecting member confidentiality at all times.Promote a positive, courteous, and helpful environment for both internal and external customers.Apply big-picture thinking, self-awareness, and strong personal values to deliver sound financial recommendations aligned with organizational standards.

Education

• East Carolina University

  BS, Communications

  1991 — 1996