Michael Meltzer

About Michael Meltzer

Highly motivated Film and TV Post Production IT Specialist with a focus in Desktop Support, System Administration, Network Engineering, Virtualization, Cloud Computing, and Infrastructure. Experienced with providing technical support to everyone in the Film and TV post production pipeline from artists to producers and everyone in between. Users I have experience supporting include compositors, 3D modelers, animators, digital matte painters, producers, graphics artists, colorists, editors, data io, production coordinators, and on set vfx supervisors.I have experience supporting Film and TV post production software like Nuke, Maya, Houdini, ShotGrid, AWS Thinkbox Deadline, Teradici, HP Anywhere, Mocha, Hiero, Autodesk, After Effects, Photoshop, Substance Painter, Blender, Cinema4D, Silhouette, FortiClient, ZBrush, Aspera Connect, DaVinci Resolve, SpeedTree, CineSync, 3DEqualizer, MediaShuttle, LucidLink, Adobe Creative Cloud Suite, Pix, Frame.io, Frame.io File Transfer App, Maxon Red Giant, FPT Desktop, FotoKem GlobalData, and Unreal Engine.I am passionate about Film and TV and am constantly reading post production news sites along with the trade publications of all the Film and TV guilds to keep up to date on the latest technologies used in Film and TV production. An avid reader, I also read a lot of books on all aspects of the behind the scenes making of Film and TV from all eras. As a post production tech support person, I bring a unique knowledgebase of film terminology and techniques from the past along with the present as it relates to the technologies used by artists and producers. I love finding out new ways to help improve workflows and make the artists and producers lives easier so they can do their best work and and make their deadlines. I love working directly with artists and producers to make sure the software they use is working properly. Self-starter with a “can-do” attitude, always interested in understanding a client’s needs. I am always looking to improve my skills and love learning about new technologies and how technology can help people.

Experience

1. Support Technician

   Ingenuity Studios

   Sep 2021 — Present

   Operate as a first response to provide technical support to over 500 end users and escalate issues appropriately to Development and ITHelp manage computers involved in visual effects, compositing, animation, graphics, 3D modeling, editing, color grading, and data io for Film and TVSupport Film and TV post production software like Nuke, Maya, Houdini, ShotGrid, AWS Thinkbox Deadline, Teradici, Mocha, Hiero, Autodesk, After Effects, Photoshop, Substance Painter, Blender, Cinema4D, Silhouette, FortiClient, ZBrush, Aspera Connect, DaVinci Resolve, SpeedTree, CineSync, 3DEqualizer, MediaShuttle, LucidLink, FPT Desktop, FotoKem GlobalData, Adobe Creative Cloud Suite, Unreal Engine, Pix, Frame.io, Frame.io File Transfer App, Maxon Red GiantAssist Development and IT teams in the planning, implementation, maintenance, support, and relocation of studio infrastructure (software + hardware, including workstations, servers, laptops, storage, network, backups and audio/video equipment, peripherals, setting up desks for new artists, etc.)Ensure the reliable and efficient handling of studio assets and dataGenerate and maintain both internal and end-user documentation

Education

• Montclair State University

  Bachelor of Science (B.S.), Information Technology

  2006 — 2011

Skills

• Technical Support
• Windows 7
• Active Directory
• Windows Server
• Windows Server 2012
• Windows 8
• Cisco Technologies
• Sharepoint
• Windows 10
• Microsoft Exchange
• Office 365
• Microsoft Office
• Servers
• Os X