Mike Mehterian
I help Companies by filling their IT Operations needs. I do this by leveraging the best out of people, processes, & technology. See what I can do for you in the About Section!
- Role
- Service Delivery Manager - Client Pepsico at HCLTech
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Mike Mehterian
Many IT Operations experience poor performance, longer times to resolve issues, low customer satisfaction, and loss of money. Or complacency from poor leadership sets in. Either way, people burn out, disengage, and quit!\' to your company! There\'s too much at stake! Here\'s where I come to your rescue. I am a proactive Sr. IT Operations, Service Delivery, and Project Leader who can transform teams and keep them running at a steady state post-transition. A change architect who leverages the best in people, processes, and technology. I bring organizational excellence by driving efficiency, slashing operating expenses, and raising customer satisfaction! I instill cross-functional accountability and establish collaborative partnerships.\': Project Management Professional - PMP Certified ScrumMaster - CSM Six Sigma Green Belt ITIL 4 Foundations - IT Operations - IT Service Delivery - Project Management (Waterfall & Agile)- IT Vendor Mgmt- ITIL Methodologies - Six Sigma Methodologies - Organization Leadership - Coaching & Mentoring - Change Management - Communications - Outsourcing (From RFP to Onboarding) Raised Gross Margin from 27% to 49% of 20 Managed Service Contracts generating $40M of revenue per year. Project Manager for onboarding a global client. Scope included 3 countries, multiple third-party vendors, and 6 different IT services. The services included IMAC, network support, dispatch, PC imagining and deployment, and end-of-life hardware disposal. Built new remote sites offshore enabling \"Follow the Sun\" support. Saved $2.4M per yr. in operating expenses by consolidating multiple team locations Featured Speaker at Conventions and interviewed by media outlets as a Subject Matter Expert.\"Mike is a solid manager, providing a good blend of approaches to leading a support team. He focuses on building efficient processes backed by training, and partners well with customers to solve problems. He creates a well-organized support team, with empowered leaders and individuals who know their role.\" Brandon Cass, IT Partner -Texas Instruments!\'! email: m••••••••@gmail.com
Experience
Service Delivery Manager - Client Pepsico
Mar 2023 — Present · Plano, TX, US
Managing Service Delivery and regional P&L of Customer Engagement with the following Role Responsibilities.The Face of HCL in front of the Client\'s Management Team.Primary Contact between HCL Onshore and Offshore Teams.Maintain healthy regional P&L while supporting global P&L.Supporting new business initiatives.Talent Management of support teams.Client\'s point of contact for escalations, service interruptions, and change management.Lead support teams in meeting SLAs
Education
Collin County Community College
Certificate, Project Management
2010 — 2010
United Training Academy
Business Administration - Professional, Project Management Professional (PMP) | ITIL | Six Sigma Green Belt |
2021
Computer Learning Center
Computer Systems and Programming, Computer Programming/Programmer, General, 4.0
Pasadena City College
Business Administration and Management, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.