Michael McGonagle
- Role
- Senior Director Professional Services & Solutions Architecture at Dell Technologies
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Michael McGonagle
An accomplished, strategic, accountable senior leader with 20+ years of experience in the…
Experience
Senior Director Professional Services & Solutions Architecture
Jun 2017 — Present
Professional Services & Solutions Architecture Director (Americas); Hyper-Converged & High-End Infrastructure Solutions • Services Sales Excellence: Over-achievement of all financial objectives (bookings & revenue targets both well-above 100%+ attainment, and world-class CSAT rate of 95%+ per quarter) • Pre-Sales Solution Consulting: Revamped & improved pre-sales solution architecting time-to-value (continue to have the highest booking %/$ of Enterprise-level custom solutioning proposals architected) • Workload Optimization: Streamlined resource efficiency by forecasting net new engagements vs. skills required (maximizing billable and effective utilization of consultants and architects) • Services Quality & Skills Development: Continue to drive virtualization, networking & cloud solution skills transformation of the business to align with emerging technologies and customer needs • Employee Culture Code & Satisfaction: Reinvigorated a “one-team” culture with 3x growth in award recognition and annually achieving the highest employee satisfaction rate in the business
Skills
- Strategic Planning
- Solution Selling
- Customer Retention
- Inside Sales
- Virtualization
- Integration
- IT Management
- Customer Education
- Vmware
- Program Management
- Leadership
- Software License Agreements
- Storage
- Network Security
- Cross-Functional Team Leadership
- Organizational Leadership
- Renewal Retention
- Recognition Awards
- Strategy
- Client Presentation
- Employee Loyalty
- Global Services
- Customer Experience
- Professional Services
- Business Alliances
- Sdlc
- Partner Management
- Saas
- Business Unit Start-Up
- New Business Development
- Management
- Vendor Management
- Project Management
- Enterprise Software
- Business Intelligence
- Automation Tools
- Executive Presentation Skills
- World Class Customer Service
- Cyber-Security
- Hybrid Cloud
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