Mike Mazza

About Mike Mazza

Energetic frontrunner applying inclusive mindset and experience in strategy, talent development, project management, and new store growth to inspire others to thrive in a fast-paced environment. Progressive, innovative thinker leading early adoption of new ideas and systems to increase efficiency, revenue, and customer engagement.

Experience

1. Sr Director, Global Operations Excellence

   Krispy Kreme

   Dec 2024 — Present · Charlotte, NC, US

   Global Center of Excellence Learning & Development• Design and deliver training programs that build skills, knowledge, and leadership capabilities across the organization, ensuring teams are equipped to excel in their roles.Operations Coaches• Lead a team of field based coaches who partner directly with shop leaders to improve operations, elevate guest experiences, and drive business performance.Ops Services• The voice of the field! Provide operational tools, processes, and resources that empower shops to run efficiently, consistently, and in alignment with brand standards.Guest Contact Center• Oversee the team dedicated to providing exceptional guest service through timely responses, problem resolution, and proactive communication across multiple channels.Loss Prevention• Protect company assets through the development of policies, procedures, and systems that reduce shrink, deter theft, and promote a culture of accountability.Shop Communications• Manage the flow of information between the support center and shop teams, ensuring all communications are clear, timely, and aligned with business priorities.Shop Activations & Fundraising• Coordinate new shop openings, remodels, conversion and closers as well as fundraising programs that connect shops with their local communities and strengthen the Krispy Kreme brand.

Education

• Superior School of Real Estate

  Broker, Real Estate Law, Pre and Post Licensing

  2020 — 2020

• University of Phoenix

  Associate of Arts (AA), Business/Commerce, General

  2009 — 2011

• Bucks County Community College

  Business Management

  1997 — 1999

• University of Phoenix

  Bachelor of Science in Business, Leadership and Management

Skills

• Income Statement
• Store Management
• Team Leadership
• Sales Operations
• Customer Service
• Merchandising
• Program Management
• Inventory Management
• Coaching
• Cross-Functional Team Leadership
• Leadership
• Recruiting
• P&L
• Loss Prevention
• Sales
• Retail
• Strategy
• Training
• Management
• Retail Marketing
• Strategic Planning
• Time Management