Michael MacLaren
Cmdb & Ham Solutions Owner Servicenow Platform @Fisher Investments
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WORK HISTORY
Cmdb & Ham Solutions Owner Servicenow Platform @Fisher Investments
Camas, WA, US
Lead CMDB and Hardware Asset Management (HAM) practices on the ServiceNow platform, improving platform health, governance, and data quality. Took over a partially implemented CMDB and built scalable, CSDM-aligned frameworks.Key contributions:• Established governance and ownership models to improve CI data accountability• Rebuilt CMDB to align with CSDM, increasing structure and integrity• Launched HAM policies covering asset categorization, lifecycle, and audit readiness• Defined product model standards and managed asset imports• Supported stockroom operations across multiple sites• Authored knowledge articles and training for asset refresh, disposal, reclaim, and loaner workflows• Enforced hardware asset policies for audit readiness and operational scale
EDUCATION
Portland Community College
Computer Information Systems - Network Administration
University of Phoenix
Bachelor of Science, Business Management
Western Governors University
BS. Information Technology, Software Development
SKILLS
ABOUT MICHAEL MACLAREN
ServiceNow CMDB and HAM expert with 20+ years of IT experience and a background in business analysis and service operations. Proven track record implementing ITSM processes, stabilizing CMDB data, and building hardware asset management practices from the ground up. Led the migration of 350+ catalog items into ServiceNow and rebuilt the CMDB to align with CSDM, improving data accuracy by 30%. Trusted partner to execs and stakeholders with a hands-on, platform-first approach that focuses on real-world value and continuous improvement.
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