Michael L.
Helping growing teams deliver standout customer service with AI + automation | Improving CSAT, resolution times, and cost-to-serve | New business + expansion | Trusted CX advisor
- Role
- Account Executive at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael L.
The world is moving further and further into an increasingly digital age. But, outside of the heart of communications networks, digital inequality is skyrocketing.Hyperscale data centers focused in one or two cities leave the rest of their regions underserved; in these areas, unreliable and incomplete coverage harms businesses and public safety; and those trapped on the wrong side of the digital divide are left farther behind every day. Edge Centres complements these hyperscale data centers by picking up where they leave off.Edge Centres exists to solve this problem for underserved areas by providing a seamless, low-latency bridge between the hyperscale cloud and the end users. Using intelligent design and industry-leading technology, Edge Centres seeks to provide the same level of connectivity to end users as is enjoyed by those in close proximity to large hyperscalers.
Experience
Account Executive
Feb 2026 — Present · Austin, TX, US
Account Executive at Zendesk focused on helping SMB customers modernize service with AI-powered CX software. Acts as a trusted advisor and long-term partner—listening first, aligning stakeholders, and translating business goals into practical solutions that improve CSAT, speed up resolution, and reduce cost-to-serve. Guides customers through discovery, demos, value messaging, and implementation handoffs, while supporting adoption and expansion to ensure the software experience delivers measurable outcomes.
Education
Akadamie Für Internationale Bildung (AIB)
Summer Study Abroad, German Language and Literature
2007 — 2007
University of Houston
Mechanical Engineering
2003 — 2005
The University of Texas at Austin
Bootcamp, Cyber Security
2020 — 2021
University of North Texas
Master of Education - MEd, Educational Leadership and Administration, General
2017 — 2017
Texas A&M University
B.A, Communication, German
2005 — 2008
Skills
- Microsoft Office
- Lesson Planning
- Tutoring
- Leadership
- Leadership Development
- Mathematics Education
- Powerpoint
- Public Speaking
- Technology Integration
- Educational Technology
- Classroom
- Coaching
- Classroom Management
- Team Building
- Instructional Design
- Differentiated Instruction
- Teaching
- Fundraising
- Educational Leadership
- Instructional Technology
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