Mike López

Residential Bellperson @The Ritz-Carlton Hotel Company, L.L.C.

Dallas, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Residential Bellperson @The Ritz-Carlton Hotel Company, L.L.C.

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Dallas, TX, US

Adapted the 21-Day departmental certification guide as annual recertification guide for existing associates.(August 2023)- Developed a 21-Day departmental certification guide, decreasing the new hires’ onboarding period by 76%(June 2023)- Accepted the Loss Prevention Learning Coach role (May 2023)- Winner of The Ritz-Carlton Five-Star Employee Of The Quarter (April 2023)- Achieved the Peer Review Panelist Certification (March 2023), demonstrating subject matter expertise, critical thinking, time management and an unbiased approach to conflict solving- Achieved the Be Safe Committee Panelist Certification (February 2023), commissioned with training, implementation and compliance of Job Safety Analysis (equivalent to EH & S trainings found on the PLE platform)- Achieved the Certified Lodging Security Officer (CLSO) Certification by the American Hotel & Lodging Educational Institute (November 2022), demonstrating proficiency in safety preparedness, risk assessment and emergency management.

SKILLS

LeadershipPassionate About WorkClear Communication SkillsTrainingCustomer SatisfactionHotelsPatienceProject ManagementFood & BeverageInformation SystemsGuidanceManagementInstills TrustStrategic PlanningWillingness to ImproveRestaurantsBecome Knowledgeable of the Product/ServiceAbility to Multi-Task Under PresureResortsRestaurant ManagementTaking ResponsibilityCustomer ServiceAttentivenessHospitality IndustryRelationship ManagementTime ManagementHospitality ManagementLuxury Level English & Spanish CommunicationPersuasive Communication SkillsMicrosPre-OpeningEffective ListeningHospitalityStatistical Data AnalysisBanquetsAbility to Use "Positive Language"Self-ControlSales

ABOUT MIKE LÓPEZ

Mike Lopez is an analytically driven professional with over 15 years of experience in…

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Mike López — Residential Bellperson at The Ritz-Carlton Hotel Company, L.L.C. in Dallas, TX, US | Unifers