Mikel Martin

About Mikel Martin

I build structure out of chaos - transforming ambiguity into repeatable, scalable success. Whether it’s a fragmented vendor ecosystem, underperforming supplier, or a process buried in tribal knowledge, I create clarity and deliver measurable business outcomes.For more than 20 years, I’ve led strategic operations and vendor-management programs across North America, LATAM, EMEA, and APAC - driving efficiency, governance, and transformation. My experience includes managing $100M+ supplier portfolios, building governance frameworks, negotiating complex contracts, and designing KPI systems that connect performance to real results.In my current role as Services Principal at CDW, I serve as a trusted advisor to enterprise clients, leading strategic programs that expand professional and managed services across multiple domains. I leverage deep industry expertise to align technology solutions with business priorities, oversee complex service delivery engagements, and build lasting executive relationships. From cloud solutions and cybersecurity to modern workplace and data analytics, I ensure outcomes that matter. What sets me apart is the ability to balance operational systems and people leadership. I’ve led cross-disciplinary teams, built data-driven cultures of accountability, and designed programs that scale. From redesigning Microsoft’s global consumer-support operations - reducing stakeholder workload by 80%- to leading supplier governance at Starbucks that eliminated $20M in excess inventory, my career is defined by solving complex problems and delivering sustainable impact. If there’s a thread through everything I’ve done, it’s clarity in chaos. I take pride in building programs, teams, and systems that last.

Experience

1. Services Principle

   CDW

   Dec 2025 — Present

   As a Services Principal, I serve as a trusted advisor and strategic leader for some of CDW’s most prominent clients. I drive transformative programs that expand professional and managed services across multiple domains, ensuring measurable business outcomes. My role focuses on building strong executive relationships, leveraging industry expertise, and aligning technology solutions with client priorities. I oversee complex service delivery engagements, orchestrating teams and partners to deliver excellence, while proactively managing risks and ensuring success at every stage.

Skills

• Consumer Technical Support
• Program Management
• Vendor Management
• Team Leadership
• Business Relationship Management
• IT Service Management
• Management
• Account Management
• Project Management
• Outsourcing
• Deployment Strategies
• Bpo
• Workforce Management
• Service Delivery
• Process Improvement
• Customer Experience
• Global Deployment
• Contract Negotiation
• People Management
• Team Management
• Client Engagement
• Contact Centers
• Supplier Negotiation
• Large Scale Deployments
• Partner Management
• Business Strategy
• Call Centers
• Business Process Improvement
• Sla
• Call Center
• Microsoft Office
• Service Delivery Management
• Strategy
• Customer Satisfaction
• Deployment Planning
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Leadership
• Strategic Planning
• Contract Management