Mike Lee

Learning and Development Consultant @Sky

Barnsley, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2017 — Present

Learning and Development Consultant @Sky

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To be completed.

EDUCATION

2003 — 2005

Thomas Rotherham College

AVCE, Business Studies

SKILLS

Customer RetentionCustomer ServiceContact CentersLeadershipReal TimeCoachingQuality AssuranceEmployee EngagementManagementTraining DeliveryRecruitingStakeholder ManagementHuman Resource PlanningProcess ImprovementCall CentersCustomer ExperienceHuman ResourcesPerformance ManagementMarket ResearchCustomer SatisfactionTraining

ABOUT MIKE LEE

I am an experienced Learning & Development Consultant with proven successes in all stages of the learning cycle. I have a genuine desire to empower individuals to succeed through effective interventions across a number of platforms and methodologies. Specialities cross both sales and service within contact centre, retail and B2B environments, across a number of industries.Certified and accredited by the Trainer Assessment Programme (TAP) recognised by the British Institute of Learning and Development.

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