Mike Burns

Head of Service and Operations - Technology (Interim) @Victoria and Albert Museum

London, GB

Providing Leadership, ownership, and accountability for the Technology Service Delivery & Operations team across the V&A Estate across 7 V&A technology supported locations for staff, visitors and Educational provision through VARIManaging a team of over 50 staff covering Service Management and ITIL capabilities, Service Delivery including Service Desk, Network and Infrastructure, Applications, Storage, Asset Management, Visitor Technology including AV and Interactives, Projects, Finance and AdministrationBudget management and forecasting along with strategic prioritisation of technology projects and objectives. High focus on CSI to deliver business outcomes in line with organisational values and requirements under Not for Profit and Educational Status.