Mikel Sims
Manager, Business Process Effectiveness
- Role
- Manager, Business Process Effectiveness at Comcast Business
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Mikel Sims
Since graduating from Drexel University in 2003 with a Bachelors of Science in…
Experience
Manager, Business Process Effectiveness
May 2022 — Present · Philadelphia, PA, US
Responsible for a variety of production strengthening focused projects that are part of a large-scale process and technology transformation initiative intended to support operations and improve the customer experience. Works to define future state processes and gain alignment on strategic decisions along with cross-functional team members that represent the end-to-end process and support the Sales, Marketing, Fulfillment, Finance, Customer Care, Master Data, and Reporting Organizations.
Education
Drexel University
Bachelor's degree
1998 — 2003
Skills
- Cloud Computing
- Business Process Improvement
- Account Management
- Leadership
- Information Technology
- Billing Systems
- Microsoft Office
- Sales
- Analytical Skills
- Customer Experience
- Customer Service
- Networking
- Telecommunications
- Analysis
- Process Improvement
- Contact Centers
- Finance
- Management
- Customer Satisfaction
- Telecommunications Billing
- Team Leadership
- Troubleshooting
- Quality Assurance
- Outlook
- Call Centers
- Technical Support
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