Mikel McPherson
WGU Graduate | A+| Net+| Sec+| Linux Essentials | ITIL 4 | AWS CCP | IT help desk Analyst | Aspiring Cybersecurity analyst
- Role
- Information Technology Help Desk Analyst at Interstate Waste Services, Inc.
- Location
- Englewood, NJ, US
- LinkedIn followers
- 500 followers
About Mikel McPherson
Currently serving as an Information Technology Help Desk Analyst at Interstate Waste…
Experience
Information Technology Help Desk Analyst
Interstate Waste Services, Inc.
Mar 2025 — Present · Teaneck, NJ, US
Managed Help Desk tickets efficiently, providing support via phone, email, chat, and onsite visits.Diagnosed and resolved hardware, software, and network issues for Windows and Microsoft 365 environments.Provided training and technical guidance to users on computer equipment and software.Supported mobile devices, tablets, and MDM solutions.Escalated complex issues and coordinated with external support when needed.Created and maintained department documentation
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