Mike Kincaide
Chicago Cubs
- Role
- Fan Service Representative at Chicago Cubs
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mike Kincaide
Experienced writer with a demonstrated history of working in the entertainment industry…
Experience
Fan Service Representative
Jan 1998 — Present · Chicago, IL, US
Over 20 years of customer service experience. Fan Service representative - helping fill ticket requests, emails, and attending to our great Cubs fans questions, needs and opinions. Member of the DEI council. Promoted to Event Operations Supervisor in 2003. Involved with interviewing, hiring, and training of over 300 part-time employees for over 90 events per year, with crowds sometimes exceeding over per event. Emphasis in training, leadership, and development of customer service & security skills. Job includes the day to day management of event files, along with monitoring/dispatcher for event radio calls and over 90 plus cameras per event in and around Wrigley Field. Writer and editor of game day newsletter for employees & staff.
Skills
- Event Planning
- Music
- Scheduling
- Advertising
- Athletics
- Event Management
- Social Networking
- Fundraising
- Hiring
- Sports Management
- Writing
- Recruiting
- Office Management
- Blogging
- Supervisory Skills
- Customer Service
- Administration
- Public Speaking
- Social Media
- Microsoft Office
- Press Releases
- Promotions
- Baseball
- Coaching
- Budgeting
- Budgets
- Mentoring
- System Administration
- Newsletters
- Training
- Volunteer Management
- Process Scheduler
- Sports
- Grant Writing
- Leadership
- Customer Relations
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