Mike Jordan

About Mike Jordan

Information Technologist with a broad range of experience in system support for local and wide area networked environments. Direct experience in the pharmaceutical industry as well as other corporate and small business infrastructures.Certifications:• Cisco Certified Network Associate (CCNA)• Microsoft Certified Professional (MCP) • A+ Certification, Computing Technologies Industry A••••••••@gmail.com

Experience

1. Senior Associate is Support Business Analyst Site Coordinator for South San Francisco

   Amgen

   Oct 2022 — Present · South San Francisco, CA, US

   Prioritizing daily work activities, training/coaching of new team members, and communicating roadblocks to management • Successfully initiated a Security Risk Assessment to introduce VR into the Lab Environment • Trained in GMP, GLP, GCP Federal Practices for the Pharmaceutical and Production Environment • Management and distribution of Service Now tickets to ensure optimum workflow with a focus on meeting the given SLAs • Enforcing Data Remediation through SmartSync validating that all Scientific Data is backed up for future use and audits • Planning and facilitating the logistics of migrating (3) buildings into our new building ASF23 • Maintain and improve Laboratory IS operating standards, procedures, and systems • Worked with multiple business budgets to manage operations like purchasing and upgrading Win 7 to Win 10, recording of inventory and assuring ordering has been done beforehand, etc. • Teamed with Executive Scientist to plan to migrate heavy analysis scientific software to the AWS Cloud while maintaining oversight of all Security Risk Assessment • SCCM Management of all Lab Computers ensuring systems are imaged with the latest policies, vulnerabilities are neutralized, and proper placement of computer objects in the proper organizational unit • Provisioning/Deprovisioning of application accounts, user logins, and limiting computer access

Education

• CSI Career College

  Certificate Program, Information Technology

  1998 — 1999

Skills

• Biotechnology
• Technical Support
• Microsoft Exchange
• Airwatch
• Iphone
• Enterprise Software
• Bmc Remedy
• Noc
• Mobile Devices
• Os X
• Mac Os X
• Jamf
• Software Documentation
• Blackberry
• Information Request Management System
• Help Desk Support
• Biopharmaceuticals
• Databases
• Pharmaceutical Industry
• Sop
• Fda
• Casper
• Google Apps
• Change Control
• System Administration
• A+ Certified
• Information Technology
• Data Backup Solutions
• Cisco Technologies
• Servers
• Tableau
• Infrastructure
• Life Sciences
• Title 21 Cfr Part 11
• Networking
• Veeva
• Gxp
• Troubleshooting
• Validation
• Windows 7