Michael Jones
- Role
- Senior Consultant at My Cio
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Michael Jones
15+ years of Information Technology and Operations leadership in hospitality…
Experience
Senior Consultant
Jan 2014 — Present · Dallas-Fort Worth, TX, US
Provide fractional CIO leadership to small and mid-sized companies. Serve as a trusted technology advisor to business leaders through strategic assessments, platform and software recommendations, security evaluation, and implementation leadership. Articulate technical details clearly to both technical and non-technical stakeholders, focusing on potential business impact. Identify and mitigate cybersecurity, data privacy, and IT operations risks. Negotiate with vendors and manage relationships with key technology partners and stakeholders. Evaluate and make recommendations for online marketing opportunities to acquire new customers: Reduced customer churn by 55% for a client by creating and implementing customer retention strategies and accurate tracking systems Saved $300K+ in development costs with a strategic assessment of “build vs buy” project evaluating a new online travel booking and service system Increased Collections Effectiveness Index >15% by improving agent efficiency and portfolio visibility with a needs assessment, vendor evaluation, software selection, and implementation support to a loan servicing company needing a highly scalable collections platform Produced 30% year-over-year revenue increase by leading the evaluation and implementation of a new customer referral program for an education company
Skills
- Analytics
- Online Advertising
- Social Media Marketing
- Disaster Recovery
- Sales
- Direct Sales
- System Administration
- Outsourcing
- Ibm Iseries
- Marketing
- Crm
- Itil
- IT Strategy
- Customer Service
- Networking
- Cross-Functional Team Leadership
- Marketing Strategy
- Contract Negotiation
- Start-Ups
- Budgets
- Leadership
- SEO
- Business Analysis
- Strategic Planning
- Sdlc
- Data Center
- Team Leadership
- Program Management
- Project Management
- Business Process Improvement
- Strategy
- E-Commerce
- Business Development
- Call Centers
- Lead Generation
- Management
- Team Building
- Vendor Management
- Information Technology
- Cloud Computing
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