Mike J. Marshall

About Mike J. Marshall

Success through Synergy\" Senior leadership roles in IT Operations (Mainframe Technology, LAN/WAN, Teleco, Desktop Applications, Help Desk, Data Centers, Server Systems, and Mobile Users), IT Shared Services (Development, QA, DBA and PeopleSoft), Divisional Information Officer, Administrative Services (Physical Security, Facilities, Mail Services, Space Planning, Purchasing), General Management and Business Continuity (Planning and Disaster Recovery). Strong collaborative decision maker, with an employee-centric focus. Tactical expertise in fast-growing organizations, as well as experience in downsizing business environments. Financial reporting and metric-based strategic thinker for small to large sized organizations. A total team player. Specialties: Disaster Recovery, Business Continuity, Departmental Planning, Operational Efficiency

Experience

1. Director, Application Services

   Ventura Foods

   Oct 2013 — Present · Brea, CA, US

   Currently providing leadership and daily management of a team of Programmers, EDI Administrators, QA and a BSA in the execution of information systems support services. I am responsible for all production applications, including legacy ERP, third party and externally hosted SaaS partners. Partners include OpenText EDI, Manhattan Associates TMS, High Radius, Fourkites, Legacy ERP, Silvon Data Tracker, Demand Solutions DSX, Trade Promotions Management Systems (AR7 and Blacksmith) and partner with Congizant (End-user Support) and Connectria (MSP Data Center).The responsibilities encompass providing strategic direction on support services, vendor management, quality assurance and more operationally focused items such as Service Level Agreements, efficiency opportunities, documentation and related activities. Currently reviewing all contracts for best pricing, renewal and identification of new strategic cloud-based solutions.

Education

• California State University, Fullerton

  BS, Sociology

  1979 — 1985

Skills

• Program Management
• Business Analysis
• Project Portfolio Management
• Business Continuity
• Executive Management
• Vendor Management
• Human Resources
• Software Development
• Strategic Planning
• System Administration
• IT Management
• Cloud Computing
• Project Planning
• Information Technology
• Enterprise Architecture
• Saas
• Team Leadership
• Data Center
• Business Process Improvement
• Servers
• Pmp
• Team Building
• Disaster Recovery
• Sharepoint
• Call Centers
• Enterprise Software
• Cross-Functional Team Leadership
• Project Management
• Outsourcing
• Visio
• Business Intelligence
• Quality Assurance
• Itil
• Sdlc
• Integration
• Crm
• Governance
• Leadership
• IT Operations
• Management