Michael James
Retail Store Operations @B&Q
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WORK HISTORY
Retail Store Operations @B&Q
Southampton, GB
Retail Operations | Driving Performance, People, and ProcessExperienced Retail Operations Manager with a proven track record of delivering operational excellence across multi-site retail environments. Passionate about creating high-performing teams, improving processes, and ensuring stores have the tools, stock, and support they need to deliver outstanding customer experiences.I specialise in translating strategy into practical execution across stores—working closely with supply chain, logistics, and store teams to improve availability, maximise sales opportunities, and maintain operational standards. I take pride in simplifying complex challenges, identifying opportunities for improvement, and delivering solutions that make a real difference on the shop floor.Known for a collaborative leadership style, I focus on building strong relationships across functions, empowering teams, and driving continuous improvement that benefits both colleagues and customers.
ABOUT MICHAEL JAMES
During my employment within B&Q I have successfully combined my management skills and passion for developing people, showing myself to be self-motivated, organised and capable of managing a multitude of projects. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion.Key strengths include:Strong commercial acumen, with the ability to identify sales and market opportunitiesResults driven, using key analytical skills to drive and influence the right resultsAttention to detail, leading to achieving the goals right first timeCustomer centric, ensuring the needs of internal and external customers are understood and metEffective people manager, building confidence and competence in a team, setting clear accountabilities, knowing when to challenge and when to be supportive
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