Mike Fletcher
Transformation Director @Wipro
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WORK HISTORY
Transformation Director @Wipro
London, GB
Leading £10m–£35m digital programs across financial services, shaping platform strategy, AI readiness, and operating model transformation.UK Merchant Bank – Enterprise-Wide Transformation (2024–Present)- Established Transformation Management Office, embedding agility & outcome-based governance- Directed cost transformation targeting £2M+ savings through simplification and automation- Sponsored Microsoft Teams rollout & AI adoption strategy for executive productivity- Accelerated cloud migration & launched value stream pilotFTSE100 Insurer – Digital Platform Reboot & Mobile Transformation (2023–2024)- Recovered & relaunched a failing program, delivering flagship mobile app- Embedded product-aligned governance, improving delivery velocity by 30%- Delivered scalable platform foundation & restored executive confidenceLeading UK FS Group – General Insurance Transformation (2022–2023)- Defined digital operating model supporting AI/chatbot-driven automation- Realigned priorities, stabilised execution, and resolved vendor alignment- Positioned business to capture £50M+ benefits & 10% COR reductionLeading UK FS Group – ISO20022 & Payments Lab (2020–2022)- Built and directed a 50+ person lab across UK and India- Delivered cloud-native ISO20022 payments platform, cutting TCO and boosting compliance- Embedded modern engineering and DevOps practicesLeading UK FS Group – Consumer Onboarding Value Stream (2018–2020)- Embedded value streams across 5+ labs, cutting delivery costs by 20%- Directed MBNA migration of 4.1M customers under regulatory scrutiny- Led platform-wide DevOps upliftLeading UK FS Group – Pensions & Investments (2018)- Reset failing initiative with agile redesign & governance- Restored timelines, scope, and stakeholder confidenceCredit Suisse – Global RTGS JV (2017–2018)- Co-led turnaround of £35M payments program under regulatory pressure- Restructured global 200+ person delivery model
EDUCATION
University of Lancashire
Business Information Technology, Computing
SKILLS
ABOUT MIKE FLETCHER
Strategic transformation leader shaping operating models, outcome-based governance and…
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