Michael Ilfeld
- Role
- TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Ilfeld
I am a proven leader who knows how technology enables businesses to achieve its goals and…
Experience
Present
Education
University of Rhode Island
Bachelor of Science (B.S.), Consumer Affairs and Marketing
1987 — 1991
Skills
- Call Centers
- Customer Experience
- Planning Budgeting & Forecasting
- Telecommunications
- Vendor Management
- Channel Strategy
- Banking
- Risk Management
- Ivr
- Product Management
- System Testing
- Governance
- Business Process Improvement
- Change Management
- Contact Centers
- Telephony
- Leadership
- Process Improvement
- Information Technology
- User Interface Design
- Infrastructure
- Avaya
- Technology Change Management
- Program Management
- Sip
- Operational Efficiency
- Management
- Strategy
- Disaster Recovery
- Outsourcing
- Saas
- Vendor Relationships
- Bpo
- User Acceptance Testing
- Data Center
- Service Delivery
- Business Analysis
- Operations Management
- Call Center
- Expense Reduction
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