Michael Harnois
Director, Training, Development & Customer Success Enablement | SaaS in HR & Healthcare | Civic Leader | Select Board Member | Musician & Former Roadie
- Role
- Director, Customer Education at Brightree
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Michael Harnois
Brightree empowers organizations through comprehensive SaaS product implementation and customer education programs. As Director of Customer Education with over 16 years of experience, the focus is on enabling seamless product adoption through strategic instructional design, collaborative problem-solving, and effective LMS deployment. Collaborating with cross-functional teams, the aim is to deliver innovative educational solutions that drive customer success and engagement. Recent initiatives include optimizing customer enablement strategies and developing scalable learning frameworks tailored to client needs. Dedicated to fostering growth and operational excellence within dynamic, tech-driven environments.
Experience
Director, Customer Education
Nov 2023 — Present · ME, US
Responsible for blended, SGT training initiatives, and product documentation efforts at Brightree. • Lead a talented team of instructional designers and documentation specialists to enhance customer education. • Focused on creating an exceptional customer experience through effective enablement strategies.
Education
University of Massachusetts Lowell
Music Performance w/emphisis in sound recording technology
1996 — 2001
Art Institute of New England
Media Studies
2000 — 2003
Skills
- Keynote
- Mac Os
- Teaching
- Store Management
- Training Delivery
- Public Speaking
- Customer Relationship Management (Crm)
- Os X
- Mac Os X
- Management
- Instructional Design
- Instructor-Led Training
- Mac Os X Server
- Field Training
- Leadership
- Apple Aperture
- Apple Certified
- Computer Repair
- Music
- Team Leadership
- Customer Service
- Audio Engineering
- Aperture
- Ipad Development
- Inst
- Mac
- Teacher Training
- Technical Training
- Microsoft Office
- Training
- Ipod
- Ipad
- Iphone
- Ilife
- Iwork
- Itunes
- Final Cut Pro
- Curriculum Development
- Customer Experience
- Logic Pro
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