Mike Harakal

About Mike Harakal

I build and scale go-to-market strategies that turn complex customer engagement operations into predictable, measurable growth engines.Currently serving as Senior Director, Account Strategy at Five9, I work across sales, enablement, and operations to shape enterprise deal strategy, strengthen execution, and connect Five9’s full portfolio — Voice, Digital, AI, and Revenue Execution — to real business outcomes.Over a 25-year career spanning SaaS, CX, operations, and finance, I’ve led initiatives that have driven hundreds of millions in new pipeline, secured major enterprise wins (T-Mobile, Wells Fargo, Optum Health, Truist), and expanded strategic relationships with US Bank, Cigna, and Goldman Sachs. At Acqueon alone, I helped generate more than $100M in new pipeline through ROI-driven programs and partner-led GTM execution.An entrepreneur at heart, I’ve built and led teams that bridge strategy and execution — from business process mapping and ROI quantification to sales methodology adoption and partner acceleration. My strength lies in simplifying complexity and helping organizations sell more, faster, and with greater profitability by aligning people, process, and technology around measurable outcomes.My focus now: advancing Five9’s go-to-market transformation — scaling the frameworks, enablement, and data-driven decision models that create consistent revenue impact and prepare the next generation of GTM leaders.If you’re working to modernize your sales, CX, or GTM strategy — let’s connect.

Experience

1. Senior Director, Account Strategy

   Five9

   Nov 2025 — Present · Philadelphia, PA, US

   Driving enterprise deal strategy and go-to-market transformation across Five9’s global sales organization.Partnering with sales, enablement, operations, and GTM leadership to support $1M+ ACV opportunities, I help guide how Five9 connects its full product portfolio — Voice, Digital, AI, and Revenue Execution — to measurable business outcomes.A key focus is advancing the Winning by Design (WBD) methodology and strengthening how our field teams understand, map, and quantify customer business processes — helping us sell more deals, faster, and with stronger profit margins.This role bridges strategy and execution — aligning field insights, process adoption, and executive engagement to accelerate growth and deliver exceptional customer impact.

Education

• Cornell University

  Bachelor of Science, Meteorology, Sociology, Political Science

Skills

• Enterprise Software
• Team Building
• Management
• Saas
• Business Intelligence
• Executive Management
• Solution Selling
• Problem Solving
• Strategic Planning
• C-Level Sales
• Unified Communications
• Ucaas
• Strategy Alignment
• Voip
• Sales
• Roi Strategies
• Business Analysis
• Channel
• Strategic Alliances
• Sip
• Telecommunications
• Managed Services
• Telephony
• Business Revitalization
• Leadership
• Business Strategy
• IT Strategy
• Tco Reduction
• Partnerships
• Ocs 2007
• C-Level Leadership
• Business Development
• Call Centers
• Cloud Computing
• Co-Location
• Channel Sales
• Business Process Improvement
• Roi Optimization
• Delivering Roi
• Call Center