Mike Nguyen
Vice President Information Technology @Jalapeno Tree Mexican Restaurant
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WORK HISTORY
Vice President Information Technology @Jalapeno Tree Mexican Restaurant
Owns IT strategy and technology operations across restaurant and corporate environments (store systems, payments, networks, endpoints, Microsoft 365, and key SaaS platforms).• Lead IT service delivery and operating model; manage IT Analysts and external partners, and enable cross-functional support through runbooks, standards, and documentation-driven training.• Govern Aloha POS and integrated platforms (online ordering/delivery, gift cards, loyalty), including change management, reporting, and high-severity incident response.• Strengthen security and compliance posture through identity/access lifecycle controls, MFA enforcement, endpoint protection, backup/restore practices, and PCI evidence coordination.• Build automation solutions (Power Automate, Power Apps, Python) to streamline reporting, reconciliations, and workflow execution; improve data integrity and reduce manual effort.
EDUCATION
San Francisco State University
Bachelor's Degree, Biology
Western Governors University
Master of Business Administration - MBA, Business
De Anza College
Associate's Degree
ABOUT MIKE NGUYEN
I lead Information Technology for a multi-location restaurant organization, accountable for technology strategy, operational reliability, cybersecurity risk, and vendor performance. My focus is building secure, scalable platforms that support restaurant operations and corporate functions without unnecessary friction.My scope includes POS and payments (Aloha), online ordering and integrations, multi-site networks and connectivity, Microsoft 365 and identity, endpoint and device management, PCI coordination, incident response readiness, and executive reporting across core business systems.I build durable operating models through standardization, documentation, and team enablement, including establishing cross-functional support coverage for routine hardware/software tasks under IT governance.
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