Mike Jacobs
Mortgage Loan Originator at American Mortgage Inc NMLS #1925528
- Role
- Mortgage Loan Originator at American Mortgage Inc
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Mike Jacobs
Highly analytical, dynamic Procurement & Client Services Manager with over 20 years’ progressive experience developing budgets, forecasting and planning, preparing financial reports, conducting variance analysis and supplier assessments (score cards), RFX development. Results-driven leader with superior motivational skills and ability to work collaboratively. Reputed for ability to efficiently prioritize, consistently meet deadlines, and effectively evaluate problems and generate creative solutions. A consummate service professional.Specialties: Service Management leadership, carrier and CPE supplier management, call center performance management, financial billing\\auditing\\budgeting\\planning, reporting & metrics dashboard development, process documentation, people development, customer advocacy. Software Applications: Microsoft Office apps with emphasis on Excel (pivot tables & charts), SharePoint (administration), Access, PowerPoint (creation of governance presentations) & Visio (process oriented flow charts). SAP & Oracle BI.
Experience
Mortgage Loan Originator
Dec 2019 — Present · Bellevue, WA, US
Education
Omnikron University
ITIL V.3, ITIL Foundations, Operation, Transition, Design, Strategy, CSI, RCV, MALC
2008 — 2012
Central Washington University
Bachelor of Science - BS, Finance & Marketing
1988 — 1991
Skills
- Sharepoint
- Third Party Vendors
- Access
- Telecommunications
- Call Center
- Vendor Management
- Partner Management
- Itil
- Service Delivery
- Service Management
- Program Management
- Managed Services
- IT Service Management
- IT Outsourcing
- Voip
- Visio
- Cross-Functional Team Leadership
- Pmo
- Call Centers
- Strategy
- IT Management
- Process Improvement
- Disaster Recovery
- Business Intelligence
- Leadership
- Project Planning
- Technical Support
- Mobile Devices
- Analysis
- Management
- IT Strategy
- Outsourcing
- Software Documentation
- Sdlc
- Integration
- System Deployment
- Sla
- Project Portfolio Management
- Release Management
- Security
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