Mike Ferger

About Mike Ferger

Senior Technology Manager with progressive banking IT experience building and leading high-performance teams (up to 50 people) in a large enterprise technology environment. Drive technology strategies, roadmaps, and lifecycles for computer hardware, software with alignment with M&T\'s Data Center strategy providing the business with a competitive advantage at lower costs by leveraging continuous improvement eliminating unproductive processes.Selected Strengths:• Deep understanding of EUC technologies with Windows clients, SCCM, O365, Azure, VMware, Citrix, Microsoft Intune, Android, Apple iOS / MacOS, antivirus management, endpoint detection and response. • Significant experience with Microsoft 365 strategies/roadmaps and ability to work with diverse teams to plan and develop enterprise architecture for Office 365, and a technical mentor for supporting components.• Experience with the integration of Office 365 with 3rd party security and application tools.• Bolstering customer service levels by collaborating and sharing knowledge with clients and vendors• Achieving aggressive organizational goals under tight time constraints.• Expressing key ideas and obtaining tangible feedback networking with cross-functional team members/stakeholders and providing education to market these ideas.• Critical thinking and problem solving; identifying risks and problems conducting qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.

Experience

1. Senior Digital Workspace Engineer

   Catholic Health

   May 2021 — Present · Buffalo, NY, US

Education

• Kenmore East

  Technical Electronics

Skills

• Active Directory
• Problem Solving
• Software Project Management
• Servers
• Itil
• Vmware
• Ms Project
• Data Center
• Microsoft Office
• Budgeting
• Integration
• System Administration
• Windows
• Team Leadership
• Business Analysis
• Business Continuity
• IT Management
• IT Service Management
• Call Centers
• Sql
• Visio
• Databases
• Disaster Recovery
• Change Management
• Requirements Analysis
• Cloud Computing
• Budgets
• Pmp
• Leadership
• Program Management
• IT Operations
• Business Process Improvement
• Vendor Management
• Banking
• Risk Management
• Team Management
• Sharepoint
• Security
• Enterprise Architecture
• Process Improvement