Michael Farwell

About Michael Farwell

WRITER FOR HIRE You know, a writer, with keyboard and computer? You…

Experience

1. Experience Ambassador

   Sentral

   Jul 2025 — Present · Miami, FL, US

   Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience•Resolve disputes promptly with the goal of achieving customer satisfaction•Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents•Answer, record, and process all calls, messages, requests, questions, or concerns•Run daily reports, identify any special requests, and check reports for accuracy•Constantly increase residents\' benefits through active marketing and partnership with the neighboring businesses•Manage building access for guests, residents, and authorized vendors using key system technology•Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome•Store luggage and politely handle early check-in, late checkout, and any other requests when necessary•Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion•Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents

Education

• Xavier University

  B.S. Business Administration, Marketing

  2009 — 2013

• DePaul University

  Master of Fine Arts (MFA), Screenwriting

  2014 — 2016