Mike Dyer
Customer Service Representative at Pinnacle Oil Co
- Role
- Customer Service Representative at Pinnacle Oil Holdings, Llc
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Mike Dyer
Accomplished, driven professional with experience in operations and customer service…
Experience
Customer Service Representative
Aug 2020 — Present · Indianapolis, IN, US
Responsible for, but not limited to; receiving and confirming orders, proper distribution/filing of paperwork, billing/invoicing of accounts, as well as reporting informational details and tracking of accounts on a daily basis.DUTIES & RESPONSIBILITIESThis is a comprehensive list, but not limited to:• Receiving, Order Entry, processing and confirming orders• Filling out and issuing and / or filing appropriate paperwork• Handle routine customer communications, responding to customer requests, inquiresand / or complaints or the phone. Directing calls to Area Sales Manager if necessary• Issuing Product Specification Sheets, MSDS and SDS.• Assisting with any applicable training amongst Teams• Scheduling Trucks• Deacom Failures -EDI/WEB/CountryMark• Distribution/Compiling of Excel Reports from various Team Members• Reporting for OTIF, Premium Freight, and Shipping Discrepancies for QC ComplianceKNOWLEDGE, SKILLS & ABILITIES• Knowledge of principles and processes for providing customer services• Ability to communicate effectively, both verbally and writing• Ability to think quickly and logically to ensure expedient response to customer inquiries• Good computer skills• Deacom navigation/Tools/EDI• Microsoft Excel for compiling reports/data
Education
Chanute AFB
Graduate
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