Mike Durocher
Regional Manager @Home Instead
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WORK HISTORY
Regional Manager @Home Instead
Ottawa, CA
As Regional Manager, I provide strategic and operational leadership across multiple offices, ensuring consistent, high-quality care delivery while strengthening team performance and accountability.My focus is on building strong leadership at the local level, aligning teams around clear performance expectations, and driving operational excellence across people, process, and results.Key areas of responsibility include:Leading and supporting office leadership teamsDriving performance through KPIs, financial oversight, and operational metricsStrengthening recruitment, retention, and team developmentImproving systems and processes to enhance client and caregiver experienceSupporting growth initiatives and community presence across the regionEnsuring compliance with regulatory and brand standardsThis role brings together what I value most in leadership: developing people, creating clarity, and building teams that deliver consistent, compassionate care to the families we serve.
EDUCATION
University of Ottawa
Bachelor of Music, Vocal Performance
SKILLS
ABOUT MIKE DUROCHER
Franchise ownership should be rewarding, not overwhelming. Yet too many franchisees struggle with profitability, constant stress, and operations that feel like they’re running the business instead of the other way around.I coach franchise owners and restaurant operators to identify what’s really holding back profit, simplify their systems, and take back control of their business. With practical strategies drawn from years of leading multi-unit restaurant and franchise operations, I help clients uncover hidden inefficiencies, boost margins, and create more freedom in their day-to-day.Whether you’re looking to stabilize a single location or prepare for expansion, my goal is the same: give you the tools and confidence to grow your business without burning out. If you’re a franchisee or operator ready to move from “stuck” to scalable, let’s connect.
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