Mike Durocher

Regional Manager @Home Instead

Ottawa, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Regional Manager @Home Instead

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Ottawa, CA

As Regional Manager, I provide strategic and operational leadership across multiple offices, ensuring consistent, high-quality care delivery while strengthening team performance and accountability.My focus is on building strong leadership at the local level, aligning teams around clear performance expectations, and driving operational excellence across people, process, and results.Key areas of responsibility include:Leading and supporting office leadership teamsDriving performance through KPIs, financial oversight, and operational metricsStrengthening recruitment, retention, and team developmentImproving systems and processes to enhance client and caregiver experienceSupporting growth initiatives and community presence across the regionEnsuring compliance with regulatory and brand standardsThis role brings together what I value most in leadership: developing people, creating clarity, and building teams that deliver consistent, compassionate care to the families we serve.

EDUCATION

1999 — 2002

University of Ottawa

Bachelor of Music, Vocal Performance

SKILLS

Food SafetyMulti UnitInterviewsOccupational HealthHiring EmployeesTeam LeadershipFinancial ReportingEmployee TrainingRestaurant ManagementSocial Media MarketingP&L ManagementCustomer ExperienceMulti-Unit ManagementSalesFoodP&LMarketingRetailFood & BeverageCustomer ServiceTrainingRestaurantsNew Restaurant OpeningsCash ManagementPayrollQuality AuditingSales ManagementQuality ControlFranchisingManagementTeam BuildingLabor Cost ManagementMarketing StrategyIncome StatementLeadershipWhmisHiringFood Cost ManagementForecastingInventory Management

ABOUT MIKE DUROCHER

Franchise ownership should be rewarding, not overwhelming. Yet too many franchisees struggle with profitability, constant stress, and operations that feel like they’re running the business instead of the other way around.I coach franchise owners and restaurant operators to identify what’s really holding back profit, simplify their systems, and take back control of their business. With practical strategies drawn from years of leading multi-unit restaurant and franchise operations, I help clients uncover hidden inefficiencies, boost margins, and create more freedom in their day-to-day.Whether you’re looking to stabilize a single location or prepare for expansion, my goal is the same: give you the tools and confidence to grow your business without burning out. If you’re a franchisee or operator ready to move from “stuck” to scalable, let’s connect.

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Mike Durocher — Regional Manager at Home Instead in Ottawa, CA | Unifers