Mike Donigan

About Mike Donigan

I\'ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.\"- Maya Angelou Results-driven leader with over 10 years of experience running $30-55M stores for two Fortune 50 companies in the retail industry and 10 years experience in IT project management delivering B2B information solutions to marketing and research professionals. Received numerous awards for driving profitable sales and achieving best in class results in both operations and customer experience. Skills: • Drives profitable sales with focus on category growth • Brand development • Succession Planning • Team Culture and Team Engagement • Collaborates with Business Partners • Vendor Management • Project Management • Change Management and Requirements Analysis • Test Strategy Specialties: • Uses strong Microsoft Excel skills to demonstrate sales growth impact of credit and debit card loyalty programs • Uses best practices to maximize productivity and sales • Hiring, training, mentoring, talent development, pipeline building, and succession planning • Ensures consistent customer focused strategies • Leverages peer relationships, tools, and industry trends to drive continuous improvement • Focused on problem solving, maximizing productivity, and managing resources effectively

Experience

1. Customer Development Manager, Business Services

   Staples

   Sep 2019 — Present · Framingham, MA

   Own the development and ongoing oversight of Print & Marketing Services Customer Development Program for retail locations. Partner with Field leaders, Print & Marketing supervisors, Account Management team and the Store Ops team in the areas of sales execution, named Account planning, large opportunity proposal development, customer “sales” workshops and customer satisfaction, with the ultimate goal of driving incremental sales growth for Staples- Salesforce Administrator- Coaching all field leaders on the effective use of the Salesforce CRM tool- Executed several successful Campaigns for Customer Acquisition, Retention, and Growth- Increased average monthly Customer Development sales by 50% through increased activity

Education

• Hamilton High East High School

  High School

• United States Naval Academy

  B.S.