Mike Desorda
Senior Manager, Customer Success @Tpgi, A Vispero Company
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WORK HISTORY
Senior Manager, Customer Success @Tpgi, A Vispero Company
Manage and drive customer value at strategic, tactical, and operational levels, driving ever improving customer loyalty, retention, satisfaction, leading to increasing reoccurring revenue. Manage the relationship with clients; act as customer advocate and trusted advisor representing clients’ perspectives to the organization; develop; design and manage client satisfaction metrics; drive and improve customer retention, renewals, churn rate, and growth; drive new and improved human and tech-touch systems/processes; develop and deliver client onboarding systems and sessions; manage and resolve customer escalations; develop and drive customer health metrics and scorecards; drive and develop customer community organization; drive and manage healthy and accurate customer-related data; assist with and help drive company-wide strategic initiatives.
EDUCATION
University of Phoenix
Bachelor’s Degree, Business Administration - Project Management
Pima Community College
Secondary Education Certificate, Arizona Secondary Teacher Certification
El Camino College
Associate of Science, Computer Information Systems
ABOUT MIKE DESORDA
Customer Success Management; IT Management, Program and Project Management, Project Management Office, Business Acumen; Enterprise Implementations of: SasS, AWS (Cloud); ERP (PeopleSoft), Infrastructure, Business Intelligence, Supply Chain; Vendor Management; Application Development Management; Accessibility Management; Time & Material and Fix Fee Milestone Projects
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