Mike Demma
UX/CX Leader | Strategist | User Research Advocate | Usability Expert
- Role
- Customer Experience Manager (Exxonmobil) at Aquent
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Mike Demma
I help teams create seamless omnichannel experiences through customer insights and data driven decisions.
Experience
Customer Experience Manager (Exxonmobil)
Apr 2024 — Present
Led the strategy and vision for the redesign of the Chemical and Proxxima websites• Facilitated workshops and conducted interviews with internal stakeholders and external customers (1–5 participants)• Conducted competitor analysis, developed user surveys, led usability testing, and delivered executive-level reporting presentations• Developed sitemaps, user flows, journey maps, and personas to inform design decisions• Delivered wireframes, prototypes, final UI designs, and detailed functional requirements• Established standardized UX processes, documentation for consistent project execution• Managed cross-functional relationships across business units, global teams, and external agencies for UX, design, content strategy, and development• Collaborated with interdisciplinary teams to craft end-to-end customer experience (CX) strategies• Utilized Salesforce 360 for audience segmentation and lead management• Designed digital experiences across web, mobile apps, email templates, dashboards, and more• Partnered with leadership to review budgets and align on product timelines and roadmap• Monitored unified qualitative and quantitative data to track and optimize key performance indicators (KPIs)• Collaborated with leadership in reducing agency spend by 30%, streamline the webpage design process from 24 hours to 4, and cut content creation costs for the internal team
Education
University of Houston
BFA, Visual Communications
2007 — 2009
Rochester Institute of Technology
Graphic Design
2005 — 2006
Mohawk Valley Community College
Associates, Graphic Design
2003 — 2005
Skills
- User Experience
- Sharepoint
- Animation
- Expression Blend
- Visual Design
- Graphic Design
- Responsive & Adaptive Design
- Mobile Applications
- Layout
- Cascading Style Sheets (Css)
- Logo Design
- Art Direction
- User Interface Design
- Visual Styling
- Mobile Games
- Dreamweaver
- Illustrator
- Illustration
- Flash
- Axure
- Html
- Adobe Illustrator
- Typography
- Information Architecture
- Marketing
- Page Layout
- Css
- User Interface
- Adobe Creative Suite
- Actionscript
- User-Centered Design
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.