Mike Degen

Vice President Operations @Next Dimension Inc

Kitchener, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Vice President Operations @Next Dimension Inc

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Windsor, ON, CA

SKILLS

ItilKanbanJiraBehavioral InterviewingMicrosoft ExcelAccessOutlookJuniperScrumCall CentersMarketingStrategic PlanningMicrosoft OfficeData AnalysisVendor ManagementAgile MethodologiesAccount ManagementSoftware DocumentationCustomer SatisfactionF5MentoringCiscoBusiness Process ImprovementRisk ManagementCustomer ExperienceCustomer ServiceCrystal ReportsFollow ThroughProject ManagementLeadershipTime ManagementPerformance ManagementTeam BuildingIntegrationPerformance AppraisalCisco Systems ProductsMicrosoft WordProcess ImprovementManagement

ABOUT MIKE DEGEN

As an enthusiastic team player, I have a solid track record of exceeding the customer experience and delivering on company objectives. I apply a consultative approach to my work, while ensuring all parties are consistently updated on progress and milestones. I would make a great addition to your team, and look forward to the next steps in the application process. Highlights • Managed performance and deliverables of up to 20 staff, and accountable for mentoring and training. • Accountable for managing, scheduling, and coordinating numerous change requests. • Collaborated and built strong relationships with several key departments. • Managed risk to service infrastructure, including potential collision of technical changes. • Directed Change Advisory Board (CAB) reviews for up to 25 staff. • Ensured all resources and technical leads were accountable and contributed to set new procedures.

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Mike Degen — Vice President Operations at Next Dimension Inc in Kitchener, ON, CA | Unifers