Mike de Bokx
Senior Commercial Banking Relationship Manager @Servus Credit Union
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WORK HISTORY
Senior Commercial Banking Relationship Manager @Servus Credit Union
Airdrie, AB, CA
As Sr. Commercial Relationship Manager, I am accountable for managing and growing a commercial portfolio of banking products and loans. To carry out my mandate, I orchestrate account management efforts to generate new business opportunities, provide a highly differentiated customer experience, and drive organic portfolio and member growth. Some of my key contributions include: Cultivated and nurtured robust relationships with business clients. Introduced clients to external partners to drive referral revenue. Consistently exceeded target goals for wealth management referrals and deposit growth despite challenging pandemic conditions. Delivered 172%, 165%, 152% and 205%of annual funding targets in FY21, FY22, FY 23 & FY24, respectively. Delivered 260%, 180%, 130% and 140% of annual partner referral funding targets in FY21, FY22 & FY 23, respectively. Trained team members to reinforce prospecting and business development best practices. Co-developed a social media program to expand the brand’s digital footprint. Personally featured in multiple marketing videos published through social media channels. Led a social media campaign to inform business owners; posted 45 videos on LinkedIn, YouTube, and TikTok under under the title \"Table Talk With Mike\". Partnered with leadership to overhaul an outdated program (financing and banking account packages) and align with industry standards, resulting in new business opportunities. Mentored financial advisors as key member of the Servus Mentorship Program.
EDUCATION
University of Alberta
Indigenous Canada Certificate
Wilfrid Laurier University
BA
University of Calgary
Certificate of Professional Management
SKILLS
ABOUT MIKE DE BOKX
I am a strategic, driven, and focused professional with a seasoned finance/commercial banking background, a history of driving sustained customer growth, and a talent for aligning teams around common goals. I combine over two decades’ experience providing portfolio management leadership, business development oversight, and financial support for multiple high-profile organizations; training and mentoring financial advisors to elevate team performance; building and continually strengthening client relationships to ensure the organization’s continued growth and profitability; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization.I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success.I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively.I am an agile thinker who is highly adaptable and quick on his feet. In today’s rapidly evolving commercial banking space, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success.
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