Michael Day

About Michael Day

Over 20 years experience connecting people with technology solutions and delivering success in dynamic, fast-paced environments, while anticipating rapidly changing client needs and technology advancements available. Strong focus on customer service, customer success, and building relationships.Experience:Managing internal and external client experiences for the design, proposal, sale, installation, and operation of Audio/Visual, Information Technology, telecommunications, RF, networking, electrical power distribution, lighting, rigging, labor, stage decor and other event production solutions for conventions, conferences, seminars, broadcasts, recordings, meetings, social events, etc, at multiple large hotel convention properties and offsite locations. Coordinating with internal departments within partner facilities, contractors, agencies, and end-user clients to ensure smooth execution and integration of sales, project planning, and operations.Preparing business forecasts, cultivating sales pipelines, managing budgets and P & Ls for three branches of the business at different partner locations, demonstrating consistent yearly revenue growth.Responsible for administrative, sales, purchasing, hiring, training, and contracting decisions for three individual business operations, each with a different venue partner and own portfolio of clients and events.Ownership of the sales process from initial contact to solution delivery and execution, building lasting relationships with clients for repeat business and connections to new leads.Leading, coaching, and mentoring teams of on and off-site technicians and engineers in different fields to provide deliverables, drive results, deliver service and support to clients, and provide professional growth for team members.Other key responsibilities have included:Engaging in creative and technical advance planning with clients and their agents, designers, touring managers, musicians, artists, engineers, etc to meet the budget, design, and technical needs for events and projects.Installing, maintaining, and operating sound, lighting, networking, and other audio/visual, communication, and computer systems. Developing, proposing, refining, and implementing plans for organization technology improvements.Recruiting, training, managing, and scheduling technicians to staff venues, events, and projects.Assisting management, ownership, partners, and other stakeholders with administration, sales, client relations, and operations, tech related and otherwise.

Experience

1. Director, Event Technology

   Encore

   Aug 2021 — Present · Providence, RI, US

Skills

• Sound
• Event Management
• Sound Reinforcement
• Music Production
• Audio Visual Support
• Problem Solving
• Microsoft Excel
• Video
• Video Production
• Social Media
• Management
• Audio Recording
• Marketing
• Live Sound
• Radio Production
• Audio Engineering
• Microsoft Office
• Sound Mixing
• Event Planning
• Creative Problem Solving
• Customer Service
• Video Editing
• Stage Management
• Live Recording
• Lighting